We stand behind the quality of our cushions. If your cushion develops a manufacturing defect within 12 months of purchase, we'll repair, replace, or refund the item at our discretion.
This guarantee covers:
Faulty stitching or seams
Defective zips
Manufacturing flaws in the fabric or print
This guarantee does not cover:
Normal wear and tear
Accidental damage
Stains or spills
Damage caused by pets
Fading due to prolonged exposure to sunlight
Improper washing or care
Items are made to order and typically ship within 1-3 business days.
Shipping rates calculated at checkout:
100% Online Tracking
Follow the journey of your parcel from door to door.
Estimated Delivery Times:
Europe: 4-8 business days
Rest of the world: 7-21 business days
Are cushion inserts included?
Our cushions are sold with the cover and insert included. Please check the product description for full details.
What materials are your cushions made from?
Our cushions are crafted using high-quality fabrics selected for their comfort, durability, and beautiful printed designs. Material details can be found on each product page.
What cushion sizes do you offer?
We offer a range of sizes, including square and rectangular cushions. Available sizes are listed on each product page.
Are the cushion covers removable?
Yes, most of our cushions feature a concealed zip, allowing the cover to be easily removed for cleaning or replacing the insert.
How do I care for my cushion?
We recommend spot cleaning or gentle hand washing where appropriate. Always refer to the care instructions provided with your cushion to maintain its appearance and quality.
Will the colours match what I see online?
We do our best to accurately represent colours in our product photography. However, slight variations may occur due to screen settings and lighting conditions.
Are your cushion fabrics suitable for everyday use?
Yes, our cushions are designed for both style and practicality, making them suitable for everyday use in living rooms, bedrooms, reading nooks, and more.
Can I use these cushions outdoors?
Our cushions are designed primarily for indoor use unless otherwise specified. We recommend keeping them away from prolonged exposure to moisture and direct sunlight.
Do you offer matching cushions or collections?
Yes, many of our designs are part of coordinated collections, making it easy to mix and match cushions for a cohesive look.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times vary depending on your location and will be calculated at checkout.
How can I track my order?
Once your order has been dispatched, you'll receive tracking information via email so you can follow your parcel's journey.
What if my cushion arrives damaged?
If your order arrives damaged or faulty, please contact us as soon as possible with photos of the item and packaging, and we'll be happy to help resolve the issue.
Are your cushion covers handmade?
Many of our designs are made in small batches and finished with great attention to detail. Individual product pages will specify if a cushion is handmade.
Can I return my cushion if it isn't suitable?
Yes, we accept returns in line with our returns policy. Please visit our Returns page for full details and eligibility requirements.
How firm are the cushion inserts?
Our inserts are designed to provide a comfortable balance of softness and support, helping cushions maintain their shape while remaining cosy.
